What is the Agent Portal?
The Agent Portal is a web application used primarily by organisations that book on behalf of their customers and/or manage bookings across multiple users.
The Agent Portal is also available to all Demand Partners for customer support purposes, with detailed trip analysis options available.
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Accessing the Agent Portal
Users configured on the Karhoo platform can access the Agent Portal in the following environments:
Production environment
Sandbox environment
Agent Portal capabilities
- Change user password
- Books trips on behalf of someone
- Monitor in progress trips
- Review details of booked trips
- See notifications for booked trips
- See a history of booked trips
- Browse and export historical trip data
How to use the Agent Portal
Go to website
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Go to the Url as stated above. Enter a username and password (needs to be provided by Karhoo)
Navigate to 'Book a Trip'
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Click on the burger menu on the top right corner to make a first booking.
Enter address
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select address, e.g. from WeWork at Paddington to Marylebone station
Select Quote
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Select a quote. All Fleets are 'robot' fleets and you will not be charged.
Enter Booking Details
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Add the contact details of the 'Passenger'. An email will be sent to the email address and the phone number will receive an SMS.
Confirm Booking
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Confirm Details and 'Complete Booking' (all fake/robot fleets, nothing will be charged).
Track Booking
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You can track the booking.
Cancel or rebook trip
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Cancel the booking or Rebook trip with same destination and booking details
Trip List
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Select from trip history and/or search for specific trips
Updated about 5 years ago