What is the Agent Portal?

The Agent Portal is a web application used primarily by organisations that book on behalf of their customers and/or manage bookings across multiple users.

The Agent Portal is also available to all Demand Partners for customer support purposes, with detailed trip analysis options available.

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Accessing the Agent Portal

Users configured on the Karhoo platform can access the Agent Portal in the following environments:

Production environment

Sandbox environment

Agent Portal capabilities

  • Change user password
  • Books trips on behalf of someone
  • Monitor in progress trips
  • Review details of booked trips
  • See notifications for booked trips
  • See a history of booked trips
  • Browse and export historical trip data

How to use the Agent Portal

Go to website

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Go to the Url as stated above. Enter a username and password (needs to be provided by Karhoo)

Navigate to 'Book a Trip'

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Click on the burger menu on the top right corner to make a first booking.

Enter address

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select address, e.g. from WeWork at Paddington to Marylebone station

Select Quote

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Select a quote. All Fleets are 'robot' fleets and you will not be charged.

Enter Booking Details

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Add the contact details of the 'Passenger'. An email will be sent to the email address and the phone number will receive an SMS.

Confirm Booking

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Confirm Details and 'Complete Booking' (all fake/robot fleets, nothing will be charged).

Track Booking

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You can track the booking.

Cancel or rebook trip

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Cancel the booking or Rebook trip with same destination and booking details

Trip List

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Select from trip history and/or search for specific trips