Trip States

A guide to understanding the lifecycle of a booking

The status of the Booking Request will be one of the following:

Booking Status

Description

REQUESTED

DEPRECATED<<<
The request was sent to the Dispatch and is waiting for their confirmation.

CONFIRMED

The request has been accepted by Dispatch and they will allocate a driver.

DRIVER_EN_ROUTE

A driver is “en route” to the start location. This state can occur multiple times in case of a driver re-assignment.

ARRIVED

The driver has arrived. This state might be skipped in some cases.

POB

Passenger is in the vehicle and the ride has “started”.

COMPLETED

Passenger has reached their destination.

NO_DRIVERS_AVAILABLE

The request was unfulfilled because no driver was available.

DRIVER_CANCELLED

The request has been cancelled by Dispatch or driver.

BOOKER_CANCELLED

The request has been cancelled by the rider.

KARHOO_CANCELLED

The request has been cancelled by Karhoo.

FAILED

There was an internal error with the booking.