Trip States
A guide to understanding the lifecycle of a booking
The status of the Booking Request will be one of the following:
| Booking Status | Description |
|---|---|
| REQUESTED | The request is matching to the most efficient available driver (By Dispatch). |
| CONFIRMED | The request has been accepted by Dispatch. |
| DRIVER_EN_ROUTE | A driver is “en route” to the start location. This state can occur multiple times in case of a driver re-assignment. |
| ARRIVED | The driver has arrived. This state might be skipped in some cases. |
| POB | Passenger is in the vehicle and the ride has “started”. |
| COMPLETED | Passenger has reached their destination. |
| NO_DRIVERS_AVAILABLE | The request was unfulfilled because no driver was available. |
| DRIVER_CANCELLED | The request has been cancelled by Dispatch or driver. |
| BOOKER_CANCELLED | The request has been cancelled by the rider. |
| KARHOO_CANCELLED | The request has been cancelled by Karhoo. |
| FAILED | There was an internal error with the booking. |
Updated over 5 years ago